QA Ltd

Apprentice IT Engineer

Ref: 81511
Programme: Scotland | IT Systems and Networking
Location: Citrus House, Greenbank Rd, East Tullos Industrial Estate, Aberdeen, AB12 3BQ
Salary: £16,000 – £18,000
Closing date: 20/02/2023

Alto – Apprentice IT Engineer
An exciting opportunity to kickstart a rewarding career in IT with Alto, an accredited IT and Cyber Security support company in Aberdeen. The successful 2 candidates will learn how to identify issues, problem solve and handle support calls to end users.

They will be learning and working alongside a team of experienced professionals who promote a healthy culture. If you’re passionate about IT, then this role is a no brainer – don’t miss this opportunity!

With full on the job training, you will also earn a Modern Apprenticeship as an IT Professional at SCQF Level 6 then progress onto IT Professional at SCQF Level 8 on completion.

Key Responsibilities:

  • Learning and displaying a high level of customer service
  • Effective and timely technical support to Alto’s clients and other internal technical units
  • Handling an internal ticketing system, completing requests where appropriate
  • Resetting client passwords following change management
  • Learn about current operating systems and standard software packages
  • Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking and operating systems
  • Learn and practice change and risk management
  • Learn how to triage inbound calls and perform initial troubleshooting routine

Person attributes:

  • Passion for IT
  • Interest for problem solving
  • Strong communication skills
  • Ability to use initiative
  • Eagerness to learn and do well

What’s in it for you:

  • Salary – £16,000 – £18,000 per annum (age dependent)
  • Working hours – 8:30am – 5pm, Monday to Friday (1 hour lunch break)
  • Private Health Insurance
  • Subsidised Yoga Classes
  • Cycle to Work Scheme
  • Monthly Technology Bonus
  • Workplace Pension
  • 28 days annual leave
  • Regular Team Building Events

Future Career Progression:
There is a full-time permanent position on offer once the apprenticeship is complete at the employer’s discretion.

Important Information:
“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.