M&G plc

HR Operations Apprentice

At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve our vision we’re looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

We are looking for a highly motivated apprentice who is interested in working in Financial Services and wishes to pursue a career in Human Resources (HR) Services.

The HR Services Team support the day-to-day HR needs of over 6,500 M&G colleagues across the globe.  The team ensures policies and processes are applied in a consistent, fair and professional manner and applies specialist knowledge, advice and guidance, sharing best practice across the organisation.

They also help support and educate colleagues across HR and the wider business by helping them work within a self-service model and to get the best from our two HR systems, Workday and the People Hub.

The HR Administration Apprentice will work closely with the HR Colleague Services and Governance team which includes HR Risk, Onboarding and HR Services. At times the apprentice will also work with other key stakeholders across the wider HR area.

Your daily activities may include:

  • Assisting the HR Operations area with general admin tasks and processes.
  • Responding to internal colleagues queries and picking up operational transactions, ensuring accurate completion within agreed service levels.
  • Preparing and issuing recruitment contracts and offer letters to all new hires.
  • Assisting with candidates screening process including escalations where appropriate to ensure completion prior to join dates.
  • Monitoring of onboarding enquiries and processes ensuring accurate completion within agreed service levels.
  • Updating HR and pay related data changes in the HR system (Workday).
  • Providing HR & pay related guidance to the business colleagues.
  • Supporting recruitment onboarding process including ‘right to work’ checks and other regulatory requirements.
  • Identifying improvements in our HR processes.
  • Working collaboratively with HR and business colleagues

Key Knowledge, Skills & Experience:

  • Confident communication skills, both written and verbal.
  • Strong customer focus.
  • High level of accuracy and good attention to detail.
  • Logical and analytical approach with passion and a drive to learn.
  • Structured approach to work and very well organised.
  • Can effectively manage day to day work, alongside apprenticeship qualification.
  • Moderate understanding of the MS Office (Word, Excel, PowerPoint, Outlook).
  • A proactive team player who is confident about working with others but also independently and can promptly escalate any issue and work remotely where required.
  • Empathy and good listening skills.

We are looking for a confident individual with a positive outlook, who can demonstrate a high level of integrity when dealing with sensitive/private information.

The successful applicant will have strong desire to learn and a genuine interest in HR and the financial services industry.

Applicants who succeed with us are self-motivated, capable of building and maintaining relationships and work effectively as part of a team.

Qualification Required:
As minimum of 5 National 5s or 2 Highers with Maths and English grades (A-C).

Future Prospects:
Upon completion of the apprenticeship, there may be opportunities for career progression within our HR Colleague Services and Governance team or other relevant departments based on performance, business needs, and available opportunities. If recruited into a permanent role, the individual will follow the career progression applicable to the specific role/department.

Training Provided:
As a HR Operations Apprentice with M&G, you will undertake the CIPD Foundation Certificate in People Practice.

This is a fixed term contract for 15 months upon which the business may decide to retain, subject to the Apprentice performance, headcount, and available funding. If recruited into a permanent role, the individual will follow the career progression applicable to the specific role/department.

We may seek to close vacancies early if we receive a high level of applications. Please do apply early.

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.