IT Support Apprentice

Ref: 82813
Location: Document House, 3 Phoenix Crescent, Strathclyde Business Park, Bellshill, North Lanarkshire, ML4 3NJ
Workplace: Adare Sec
Salary: £19,000 – £22,388.60 per annum

Description:

Why Adare Sec?

Adare Sec have a rich heritage of partnering with financial and business services as well as the public sector to help improve communication between their organisations and their customer. They are looking for IT Support Apprentice to join their team in Bellshill to work towards a Level 6 IT Diploma.

The post holder will provide effective IT assistance in a first- and second-line support capacity across all aspects of the business. The position is responsible for building, supporting, and maintaining desktop operating systems, associated hardware, applications and streamlining their deployment as part of a continual improvement process. Responding to end user issues in a timely and helpful manner. The position will also require participation in IT-related projects and activities as directed by the IT leadership team.

What’s involved?

A Service Desk Engineer is the first point of contact in any organisation for resolving or escalating issues relating to hardware, software, network, and others of computer end users when they raise tickets through emails, instant messages, or phone calls.

Responsibilities:

• Logging of all tickets made to the Service Desk, via telephone, email, web portal, instant messenger, and walk-up into the IT Service Management tool
• Effectively communicating using appropriate technical and business level for the audience
• Setting of colleague expectations, in line with documented priorities, with regards to timescales for both progress updates and incident/request fulfilment
• Triaging of all tickets logged into the IT Service Management tool, using requisite troubleshooting skills and a high level of individual judgement, and exercising business and commercial awareness
• Logging tickets with third party vendors, where required
• Aligning with the procurement process, enabling timely delivery of assets or appropriate escalation where required

What do they need from you?

• A keen interest in IT

Benefits:

• Auto Enrolment into a pension plan, Company contribution 3% and employee contribution is 5%
• Health plan – which is a cash plan
• Life Insurance – 4 x annual salary
• 26 days holiday
• Employee Assistance Program
• Subscription to the Calm App

Salary:

£19,000 – £22,388.60 per annum

Working week:

Monday to Thursday 9am – 5:30pm, Friday 9am – 5pm 

Future prospects:

A full time role on completion of the apprenticeship

Important information:

Throughout your apprenticeship you are supported by your skills coach and your account manager. They work with your line manager to ensure you settle in, help you develop all the skills you need to pass your assessments, and can provide one to one support.

At the end, as well as the valuable experience you have gained, you get a nationally recognised qualification.

Interested? Apply now!